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The Individual Disability Exemption Plan (IDEP) for the Central Business District Tolling Program (CBDTP) in the Central Business District (CBD), popularly named the Congestion Relief Zone (CRZ), exempts qualifying vehicles from the CRZ toll when transporting persons with disabilities, including vehicles operated by a caregiver.
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Applicants must provide certain credentials as part of their application, review credential types. Please have this information ready when completing your online Application.
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For those who do not have the credentials, applying is a two-step process. You must first establish eligibility at an IDEP Eligibility Assessment Center.
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Applicants who need to establish IDEP eligibility at an IDEP Eligibility Assessment Center can schedule an appointment by calling the appropriate number based on their preferred location:
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Brooklyn, Queens, and Bronx: Call 1-844-233-3377
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Manhattan: Call 1-888-811-1050
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Please complete the IDEP Eligibility Assessment Center Application and bring it to your scheduled appointment. After your assessment is processed by the IDEP Eligibility Assessment Center, you will receive their determination. If you disagree with their determination, you may appeal by following the instructions in their determination letter.
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Applicants who establish IDEP eligibility at an IDEP Eligibility Assessment Center are then required to complete and submit the IDEP Application.
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Caregivers or representatives of persons with disabilities submitting an application on their behalf must indicate the relationship of the caregiver or representative to the applicant.
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Persons with disabilities or their caregivers are required to have an E-ZPass NY account to be eligible for IDEP. Each applicant can register only one vehicle — either their own vehicle or their caregiver's vehicle. Applicants will be required to provide a copy of the vehicle registration for the vehicle they are designating to be used for IDEP. The vehicle must be registered to the applicant or applicant's caregiver. If the vehicle is already listed on an existing E-ZPass NY account with other vehicles, the applicant must establish a new E-ZPass NY account for the vehicle selected for IDEP.
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A new IDEP application can be completed by clicking on the Sign-Up button below. Applications can also be printed and mailed to the E-ZPass NY Customer Service Center (General Instructions & Requirements 8).
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Applicants will receive a formal decision once their application is processed. If denied, the decision notice will inform the applicant of the reason(s) for the denial, their right to appeal, and the deadline for appealing. Applicants who applied for IDEP online can log into their account and resubmit their application along with their supporting credentials. Applicants may also appeal by providing a written statement to the New York Customer Service Center (NYCSC) responding to the reason(s) for the denial, including any supporting documents, along with a re-completed IDEP Application, checking the "Appeal Application" box on the printed application (See General Instructions & Requirements 8).
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Mail Applications or Appeals to:
Customer Account Correspondence
Attention IDEP Application Processing
PO Box 15188
Albany, NY 12212-5103
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NOTE: Please take care to print the correct mailing address legibly, as the Triborough Bridge and Tunnel Authority (TBTA) is not responsible for any delays in processing caused by misdirected mail.
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Annual recertification is required for the E-ZPass NY account with IDEP based on the date the plan was added. You will be notified when your E-ZPass NY account with IDEP approaches the expiration date.
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More information can be found on the E-ZPass NY website (e-zpassny.com); if you have questions, please call the NYCSC at 1-800-333-TOLL (8655).
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